Visitor Management is a simple yet effective process that keeps your company’s image as clean and safe for all types of visitors. However, as important as it is to have a clean and safe work space, there is another important aspect of visitor management that should never be ignored – the safety of your visitors. As much as you want to make your business a place that is inviting to new and potential clients, it is equally imperative to protect those same clients from harm.
Visitor Management pertains to the act of processing, welcoming and otherwise handling guests at companies or other venues. These visitors may include individuals, groups or parties hired to help with your company’s operations. The importance of visitor management cannot be underestimated, not just for the safety of your employees, but also because it aids in keeping track of visitors’ names and dates of stay. In addition, it helps to keep track of the number of each individual or visitor and whether they were granted entry, departed and their reason for leaving. For example, if you were using a guest register to record names and dates, it is easy to lose track of who has been coming in or going out.
Ilobby visitor management process encourages employees to identify visitors and encourage them to stay longer. Using an employee check-in module integrated into your VMS, employees can log in remotely through a username and password. The username and password will need to be supplied by the person who issues the check-in, and employees will need to verify their identity before accessing the check-in data. The benefits of a VMS check-in process include reducing check-in lag time, avoiding duplication of checks, and preventing fraud.
Helps improves the reception area
Reception and checkout counters are also areas where many mistakes are made, especially when dealing with large numbers of visitors. In most cases, customers are turned away at the front desk or customer service desk because they cannot find what they want. Using a VMS solution for your reception desk will ensure that visitors stay longer and look around more before settling on a product or service. By using visitor management software, the receptionist has much more freedom to handle customers effectively. By grouping similar visitors together, the sales representative can handle them efficiently.
To give a business its ultimate advantage, it must take steps to build a customer journey that is trouble free, smooth, and effective. Customer journey design is an important element of workplace efficiency, and an integral part of any comprehensive visitor management system. With a comprehensive customer journey design, businesses will see higher productivity, fewer customer complaints, and an overall increase in profitability.
When built into a comprehensive visitor managemen system, VMS optimizes the workflow of the business. It not only handles and routes traffic to appropriate departments and displays, but it also ensures that visitors do not linger too long on any one page. For this reason, it is crucial to use a VMS solution for all departments and displays in an organization. A well-built VMS will allow visitors to go from page to page, and from display to display. This way, users do not waste time on unnecessary pages and, as a result, are more likely to remain longer on the site itself, where they may be able to make a purchase or simply take advantage of other in-shop services.